Frequently Asked Questions

How long will it take to receive my order?
Our shipping is free across all of Brazil, with no hidden fees. Our delivery time is between 7 to 14 business days. Never worry about paying for shipping again!

Do all orders come with a tracking number?
Yes. We value transparency, so all products are shipped with internationally valid tracking codes.

What payment methods do you accept?
We accept Pix, Visa, MasterCard, and American Express. Feel free to contact us if you need other payment options.

How can I track my order?
We will send tracking information to the email address associated with your order as soon as the item ships. If you haven’t received your tracking information and it has been more than 7 business days, please contact us.

Can I place an order as a gift for someone else?
Yes! When placing an order as a gift, be sure to enter your email address to receive all confirmation details, but enter the recipient’s name and shipping information. We will keep all prices and receipts out of the package.

How can I get a refund for my order?
If for any reason you're not completely satisfied with your purchase, within 7 days of receiving your order, we’ll refund you—no questions asked.